Faq

General Information

• Q: Why choose Goodies Distribution?

  A: With over 40 years of combined experience in the hospitality industry, our seasoned directors bring unparalleled expertise to the table. We specialize in premium packaging solutions and offer bespoke options, ensuring your unique requirements are met with excellence. Our commitment to sustainability and customer satisfaction makes us a reliable partner for all your food packaging needs.

• Q: How do I become a customer of Goodies Distribution?

  A: Becoming a customer is easy! Simply click the "Account'' tab on the top right of our website and create account.

• Do I need an ABN to purchase from Goodies Distribution?

  A: Yes, you will need an Australian Business Number (ABN) to make purchases from us, as we are a wholesale distributor.

Accounts & Billing

• Q: How do I set up an account?

  A: To set up an account, please fill out the account application form available on our website or contact our customer service team for assistance.

• Q: Do I need an account to purchase from Goodies Distribution?

  A: Yes, an account is required to place orders with us. This ensures a streamlined and efficient ordering process.

• Q: What are your account terms?

  A: All purchases are strictly pre-paid.

Delivery

• Q: What is the minimum order amount?

  A: The minimum order amount is 4 cartons, please note that cutlery, straws and napkins count as ½ a carton. Orders below this amount will incur a freight cost of $15 plus GST

• Q: What are the order cut-off times for next-day delivery?

  A: Orders placed in Sydney Metro before 10am will be processed for next-day delivery. Orders placed after 10am will be processed the following business day. Please allow 48-72 hours for interstate deliveries.

• Q: What are the freight and delivery costs if I am located outside of Sydney?

  A: Delivery costs vary based on the order size and delivery location. Detailed shipping costs will be provided at checkout. 

• Q: Where do you ship to?

  A: We ship to various locations across Australia. Please contact our sales team for specific information.

• Q: Do you allow pick up?

  A: Strictly no pick up’s allowed.

• Q: How do I get an ETA on my order?

  A: Email us at orders@goodiesdistribution.com.au and 1 of our team members will get back to you as soon as possible.

• Q: What should I do if I receive incorrect or missing stock in my delivery?

  A: If you receive incorrect or missing items, please contact our customer service team immediately via email sales@goodiesdistribution.com.au We will resolve the issue promptly.

Returns & Credit Notes

• Q: What is your returns policy?

  A: We accept returns of unopened and unused items within 7 days of delivery if Goodies Distribution are at fault. If Goodies Distribution is not at fault the customer will, pay the cost of freight of the goods both to them and back to Goodies Distribution, as well as a $5.00 per carton restocking / administration fee if returning for Credit or,Pay the cost of freight of the goods back to Goodies Distribution if returning for credit and then received a replacement item of the same quantity Please contact our customer service team to initiate a return.

• Q: How do I obtain a credit note?

  A: Once your return is processed and approved, a credit note will be issued to your account via email.

Products & Samples

• Do I have to order per carton?

  A: Yes, our products are only sold by the carton to ensure competitive pricing and efficient handling.

• Q: How do I obtain a quote for items?

  A: For a quote, please contact our sales team sales@goodiesdistribution.com.au with your specific requirements. We will provide a detailed quotation promptly.

• Q: Do you send out free samples?

  A: Yes, we offer free samples for most products. To request samples, please fill out the sample request form on our website or contact our sales team sales@goodiesdistribution.com.au

Custom Prints

• Q: Do you offer custom prints?

  A: Yes, we provide custom printing services for a variety of packaging products. Our team will work with you to create designs that reflect your brand.

• Q: What is the minimum order quantity (MOQ) for custom prints?

  A: The MOQ for custom prints varies by product. Please contact our sales team for specific details.

• Q: What is the lead time for custom prints?

  A: Lead times for custom prints typically range from 12-14 weeks from sign off of artwork, depending on the complexity of the design and order size.

• Q: Do you offer free storage and for how long?

  A: Yes, we offer free storage for custom printed products for up to 6 months. After this period, storage fees may apply.

• Q: Do we need to pay a deposit and sign a contract for custom prints?

  A: Yes, a deposit is required to initiate the custom printing process, and a contract outlining the terms will need to be signed.

If you have any other questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help!